Streamline Issue Resolution with FileSure
Stay in Control of Folder Movements Across Your Clients’ Systems
Folders disappearing or being moved unintentionally can create chaos for businesses and MSPs alike. Misplaced files, accidental moves, or even malicious actions can disrupt workflows and waste valuable time. With FileSure’s Folder Movement Audit, you’ll have a clear record of folder moves to quickly identify and resolve issues—saving time and building trust with your clients.
What Is the Folder Movement Audit Rule?
The Folder Movement Audit rule keeps a detailed record of any time a folder is moved, whether intentional or accidental. This ensures that no folder changes go unnoticed, empowering MSPs to diagnose and fix issues efficiently.
Why Does It Matter?
1. Prevent Time-Consuming Investigations
When a folder suddenly goes missing, it can take hours to figure out who moved it, where it went, or why it’s missing. FileSure’s Folder Movement Audit gives you the answers instantly.
2. Enhance Client Satisfaction
Clients rely on MSPs to keep their systems running smoothly. By providing a clear explanation and a quick resolution to missing folder issues, you can demonstrate your value and professionalism.
3. Protect Against Malicious or Unintended Changes
Not every folder move is accidental. This rule helps you track suspicious activity and take action if necessary.
How It Works
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Monitors All Folder Movement Activity
- FileSure continuously watches for folder moves across monitored systems.
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Generates Logs for Every Movement
- Each move is recorded in the FileSure logs, detailing the “who,” “what,” and “where” for every folder action.
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Speeds Up Incident Resolution
- When an issue arises, MSPs can quickly pull up the logs, identify the action, and resolve the situation—reducing downtime.
Real-World Examples
Scenario 1: Accidental Folder Move by an Employee
An employee accidentally drags and drops an important folder into an unrelated directory.
- Without FileSure: Hours are wasted trying to locate the folder.
- With FileSure: The log pinpoints when and where the folder was moved, enabling a quick resolution.
Scenario 2: Suspicious Folder Movement
A malicious insider moves sensitive company folders to an unprotected location.
- Without FileSure: The activity goes unnoticed until data is lost or compromised.
- With FileSure: The movement is flagged in the logs, and the MSP can act before further damage is done.
Scenario 3: Missing Folder Reported by a Client
A client reports that a critical project folder has vanished.
- Without FileSure: The MSP spends significant time manually searching or recreating files.
- With FileSure: The log reveals exactly what happened and where the folder went, restoring it within minutes.
Why MSPs Love Folder Movement Auditing
- Faster Issue Resolution: Spend less time hunting for answers and more time delivering value.
- Proactive Problem Management: Identify and address problems before the client even notices.
- Strengthened Client Trust: Show clients that their systems are actively monitored and protected.
- Streamlined Operations: With detailed logs at your fingertips, you’ll reduce the strain on your support team.
Build Trust Through Proactive Folder Monitoring
FileSure’s Folder Movement Audit is a powerful tool to help MSPs deliver exceptional service. Whether it’s resolving missing folders or investigating suspicious activity, you’ll have the insights you need to take action—quickly and confidently.